Returns & Refunds
Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we accept returns within 14 days of delivery.
To be eligible for a return, products must meet the following conditions:
- Products must be unopened and sealed in their original packaging
- Products must be unused and in resalable condition
- Products must include all original tags and documentation
Return Postage
Return postage is the responsibility of the customer. We recommend using a tracked postal service to ensure your return reaches us safely.
All returns should be sent to Unit 7, SureStore Gloucester, GL1174. please ensure you include your order number within the package.
Please retain your proof of postage until your return has been processed and your refund issued.
Refund Process
Once we receive your return, our team will inspect the products to ensure they meet our return criteria.
Approved refunds will be processed within 14 working days of receipt. Your refund will be issued to your original payment method.
Please allow 5-10 working days for the refund to appear in your account, depending on your payment provider.
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact our customer support team immediately with photographs of the damage.
We will arrange a replacement or full refund, including return postage costs, for any items that arrive damaged or faulty.